FAQ

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FAQ

FAQ

Our delivery starts from 10am every day. We have two different options for your delivery time slots:

(a) 10am-5pm

(b) 5pm-9pm

 

Simply indicate your preference when adding your bouquet to the cart. Kindly also note that our florist will need at least 4 hours to prepare your order for same day deliveries.

Yes, delivery fees are chargeable at $10 per location. We deliver island wide.

 

You can email us at enquiry@petitefleursg.com with a brief description of any of the following:

1. budget

2. color palette

3. size

4. selection of flowers

We accept payment by credit cards and debit cards.

You can email us for bank transfer, paypal or cheque payment method.

For any alterations to your order, please email us at enquiry@petitefleursg.com with your order number as the subject header. Requests must be made at least one day before the delivery date. We are unable to process changes for orders already prepared and/or in transit.

 

For Valentine's Day orders, we are unable to make any alterations to your order.

We offer same day deliveries however orders will have to be placed before 3pm and kindly allow at least 4 hours for the order to be prepare before delivery slot.

Yes, we deliver from 10am - 9pm daily, including Saturdays and Sundays and Public Holidays.

By making a purchase at Petite Fleur, you are agreeable to the following Terms & Conditions:

1. Refund Policy:

  • Full Refund: for cancelations made 3 days in advance (with reference to delivery date) however, a 10% or $10 admin fee (whichever is higher) must still be paid to cover the refunding costs.

  • 50% Refunds: for cancelations made 2 days in advance (with reference to delivery date)

  • Any other refund requests made will be accepted or declined at Petite Fleur's own descretion. Petite Fleur reserves full rights to decline a refund request.

 

2. Petite Fleur will not be liable for flowers and arrangements once it has been delivered and acknowledged by recipient or on behalf of recipient to the designated delivery address.

 

3. All purchases made from www.petitefleursg.com are non-refundable and non-exchangeable.

 

4. Petite Fleur reserves full rights to accept or decline any purchase made by any one individual or corporation.

 

5. Petite Fleur is in no way obliged to send photos of the finished bouquet to customers, especially during peak periods as we conduct quality checks to ensure bouquets are in good condition before sending them out. However we will try our best to do so if requested.

 

6. Petite Fleur reserves full rights to amend it's terms and conditions at any one time, without prior notice.

Yes, we do.

 

Main Studio

22 New Industrial Road #03-18/19

Primax Building

Singapore 536208

8am-5pm daily (By Appointments Only)

You can do a store pick up at our studio daily between 10-4pm daily including Saturdays, Sundays and Public Holidays.

Yes, we do!
All our flowers comes along with a complimentary gift card.
You may input your message at the cart page.
Look for 'Message on Gift Card' to key in your message.

 

Otherwise, you may consider purchasing our Add-on Gift Cards but do note that the design varies.

The prices shown is inclusive of GST.

Our GST registration number is 201710868G.

Our couriers will wait a maximum of 15 minutes in the event that the recipient cannot be contacted via mobile.

After which, our admin team will inform the buyer via email and he/she may choose to pay an additional $10 for re-delivery at a later time or opt for self collection at Petite Fleur's premises.

 

In the event where the courier is late, no extra delivery cost will be imposed on the buyer.

What are Loyalty Points and how do I earn them?

Points are a great part of our Membership Program that allows us to thank you for trusting us with your floral needs. You can earn loyalty points the moment you sign up with us on our website by earning 2.5 point for every S$10 spent on our website. *

*Points earned are based on your purchase amount after any promotions or discounts, excluding shipping fees and prevailing government taxes.

 

How do I view my Point balance?

You can refer to your account to find out more about your point balance and history.

 

How do I redeem my Membership rewards?

Simply select the number of points you which to use on the checkout page. You can redeem $5 off your order for every 100 points

 

Membership Program Terms & Conditions

If you participate in the Membership Program, you may collect and redeem your rewards when you shop online. The points and reward structures are set out on the Sites.

 

If you participate in the loyalty program, you agree to the following:

Your points and rewards have no cash value and may not be exchanged for cash.

You must create an online account on our website to collect points.

Your points and rewards cannot be transferred, brought, sold or in any way traded.

You can check your points and rewards on your online account. In case of any inconsistency between the membership points reflected in your account and our internal records, the latter shall prevail.

Points earned and/or redeemed will be updated on your online account within a reasonable period of your transaction.

You can use your points to redeem rewards only via your personal online account. Rewards cannot be used offline as specified in their terms and conditions.

Unless otherwise indicated, points are earned on all purchases, coupon codes, store credits, government service taxes and shipping charges.

All points obtained will expire at the end of 90 days.

Each reward can only be used once towards the partial or full payment of regular-priced products.

Rewards cannot be used in conjunction with other promotions, offers or discounts unless otherwise stated.

Unless otherwise stated, rewards can be used to purchase any products, shipping charges or to offset government service taxes.

 

 

The program terms and conditions, structures, FAQs or any other descriptions of the program are subject to change at any time.

We further reserve the right to change, modify (including how points will be earned and redeemed and what rewards will be available), terminate, discontinue or cancel the program at any time and in our sole discretion. Any changes, modifications or termination or any part of the program or its terms will be effective upon publications of those changes on the Site.

Your continued participation in the program will confirm your acceptance of such changes or modifications. Therefore, you should review these terms and conditions and applicable policies frequently to understand the terms and conditions that apply to the program.

To facilitates the volume of orders, please take note any changes for your order can only be processed up to 7th February 2021!

There will be an admin fee of $15 for any changes requested from 8th February to 10th February 2021.

No changes to your order will be possible on 11th Feb onwards.